There may come a time when you experience persistent difficulties or emotional problems that are affecting your University life. Much of the time talking to a friend, family member or personal tutor can help, however there may be instances when talking with a professional counsellor may be beneficial.
University can be a challenging experience where we encounter a diversity of people, views and demands. This sometimes may feel anxious making, discomforting or even distressing, but the process is an intrinsic part of developing skills for future life, relationships and employment. As an individual you have personal skills necessary to face these challenges, but you may need some assistance from time to time. We want to assist and empower you.
We are not a crisis or emergency service, if you need immediate or emergency help please see our page for emergency services
What is counselling?
Counselling gives an individual a chance to explore their thinking, emotions and responses in a non-judgemental, confidential space with a trained professional. We are able to support people with a range of issues such as anxiety, low mood, stress, relationship problems through collaborative exploration of thoughts, feelings and techniques.
Although a more directive approach can be employed by a counsellor (by equipping and empowering you with effective coping strategies), our aim is not to give you advice or to tell you what we think you should do. We are here to support you to explore issues or life events, which may involve challenging unhelpful ways of thinking and develop/find ways/new ways of moving forward and managing change . This process can feel very different depending on the individual, but the commonality is to make changes, whether that be a specific change in your life or change to the way you understand yourself.
How do I get an appointment?
We encourage students to self-refer via email. Please include your full name, student ID, telephone number and availability.
You will then be booked in for a telephone assessment (which may last from 30 to 50 minutes) with one of the counsellors who will call you at the arranged time and date, to assess whether the counselling service is suitable to meet your needs, or if alternative support would be more beneficial.
Before the assessment you will be sent a form to complete in order for you to have information ready for the assessment. Without this information we would be unable to proceed with booking an appointment.
This will also contain some more in depth questions, which will also prompt some thoughts from you about what you would want to achieve from counselling. It also enables you to start the process of finding solutions which may not seem apparent initially. Once you have done this you may find the solution which is right for you, or you may need a little more help to implement your thinking.
Once you have had a telephone assessment one of the following will happen:
If suitable you will be seen for either a face to face counselling appointment or a further telephone appointment
If other services are more appropriate for your needs, you will be given information on how to make contact with them.
If you decide that the assessment session was sufficient, then you have up to four weeks to make contact with the counselling service for a follow up appointment.
firstname.lastname@example.org or call 0208 331 9444.
We do not give extenuating circumstances letters unless you have had recent previous contact with the counselling service.
It is very important that you let us know if you are unable to attend your appointment, so if possible we can offer that time slot to someone else. Not attending without giving prior notice significantly increases waiting times.
If you just want to talk over an issue or a problem with an understanding ear, our Listening Ears offer confidential advice and informal support.