The university accepts payment of fees for academic year in a number of forms via the online registration and payment system. Please note: cash will not be accepted.
Payment by Student Finance England (or regional equivalent) / Student Finance Services European Team of Undergraduate Tuition Fee Loans
If you are an undergraduate home or EU student expecting Student Finance England/Regional equivalent or Student Finance Services European (SFEU) Team to pay your fees directly to the university via a tuition fee loan (TFL) you should select this option.
If you are still unsure of the student support that you may be entitled to receive, Student Finance England has lots of information and guides on what's available, eligibility criteria and how to apply for student support. It is really important that you apply as soon as possible however, as there are deadlines by which you need to have made an application for both full-time and part-time support and failure to do so may delay your student support or mean that you are ineligible for any help that academic year.
If we have already received information from your student support provider that they are paying your tuition fee in full, this information will automatically be loaded into online registration and you should pass straight through the finance part of registration onto the next stage.
Undergraduate students that are yet to receive confirmation of their support entitlement should see the section below 'Awaiting confirmation of fee support'.
Please note: This section does not apply to postgraduate students in receipt of a Postgraduate Loan. Please see the 'Self-payer' section for information on payment of fees.
Postgraduate students studying a programme that attracts undergraduate student support as detailed above, such as those undertaking a PGCE or other programmes which qualify - who have applied for a tuition fee loan (TFL) will need to select the 'query fee' button in Online Registration providing the Student Support Number given by Student Finance England. We will, where appropriate, activate registration on their account to enable them to proceed with the process. Students that are yet to receive confirmation should also select the 'query fee' button in Online Registration and confirm that they are awaiting confirmation from SFE. Students will need to send evidence that the application has been made to enable temporary registration for a period of 6 weeks. The full confirmation or 50% payment must be made at the end of the 6 week period.
Please note: only students on very specific postgraduate programmes are eligible to apply for TFLs. For further information please contact Student Finance.
Students studying an Equivalent or Lower Qualification (ELQ)
If you are a student who is looking to study an Equivalent or Lower Qualification (ELQ) to one you already hold, you will not be able to select the TFL option as we would expect you to not normally be eligible for student support. There are exceptions however such as those intending to study an NHS route programme such as Nursing.Further information on ELQ and what this means is available here.
If you are unsure of your entitlement to student support as a result of ELQ, you can contact us for support and guidance.
If you are still awaiting confirmation of fees support
If you are a Home or EU student and neither you nor the university have received confirmation from Student Finance England regarding payment of your fee with a tuition fee loan via the undergraduate student support package, you can still select this option and you will see the following important information (this option does not apply to students in receipt of a postgraduate loan, please refer to the self-payer section) :
"No 2017/18 Tuition fee data is being held by the university"
This is important information for students who are waiting to hear from their student support provider.
We understand that students who are applying for a tuition fee loan from their student support provider may not have received confirmation of their eligibility by the time they need to register with the university. To allow students in this situation to complete online registration, where we have not received a decision from the relevant student support provider as to whether a student needs to pay their own fees or if their student support entitlement package will provide a fee provision for the academic year (or part thereof), students can select the following option in online registration:
" Student Finance England (SFE), Wales or NI, Student Awards Agency Scotland or Student Finance services European Team (EU Team) "
If you select this option and we hold no tuition fee loan data for you, by continuing online registration you are confirming that you understand that the university will give you six weeks from the date you started online registration for one of the following to happen:
- Your student support provider notifies the university that your fees are being paid through your student support entitlement package.
In this case, unless you are reassessed as needing to make a contribution to fees at a later date, you are unlikely* to need to take any further action with regard to your tuition fees for the academic year
* Please note:
- Students who add additional credits to their record above the standard that will be paid for by your student support provider, may have to pay an additional fee and should log into the student portal to make arrangements for payment.
- If you are a part-time student you will also need to make payment of any fee that is not covered by your student support provider and you should contact student finance immediately to make arrangements for payment.
- Your student support provider notifies the university that you are NOT ENTITLED to have your fees paid as part of your student support entitlement package.
In this case you need to log into the student portal to make arrangements for the payment of your tuition fees. Failure to do so will mean that you will become subject to the university's Policy and Procedures for the Non-Payment of Tuition Fees. Help and support is also available from Student Finance at the university regarding your application for student support or if you have queries.
- It is nearly six weeks from the time you started online registration and a decision has not been made by your student support provider regarding your tuition fees:
In this case you will need to contact student finance at the university and provide satisfactory documentary evidence that you have applied for student support and provided any subsequent documentation that you have been asked for. Help and support is also available from Student Finance at the university regarding making your application for student support or if you have subsequent problems or queries.
What happens if my fees have not been paid and the six week period has expired?
Where students are not granted an extension or make payment of their fees and the six weeks expires, they will become subject to the university's Policy and Procedures for Non-Payment of Tuition Fees. We will still consider extensions after the six week deadline on production of satisfactory documentation as above, but students are advised to contact us before this time to avoid unnecessary sanctions being applied to their accounts for failure to pay fees.
This option is for students who are paying all or a proportion of their own fees. You can make payment by Debit/Credit card or via direct bank credit (BACS). You can select to pay your tuition fee in full* or in instalments as per below.
All Undergraduate and all International students
If it is not possible for you to make payment in full* at registration, the university will accept payment in two instalments. The first is required at the time of registration (which must be 50 per cent or more of the balance of the full year fee after any applicable discounts and deposits have been applied). For September starters, the second payment for the remaining balance will be due on or before the last Friday in January; January starters will be expected to make the second payment before the last Friday in May. Students who have a programme entry cohort date outside of these times will be permitted to make payment in two instalments with a similar time frame between each of the two payments.
Second payments of tuition fees can be made directly via debit/credit card through the student portal.
* See also discount for full payment
Postgraduate New Entrants from September 2017
If it is not possible for you to make payment in full* at registration, as well as the option provided above to pay in two instalments, the university will accept payment of 15 per cent of the full annual applicable fee at registration or before, followed by a further payment of 18 per cent of the annual applicable fee within 3 weeks of completing registration, 33 percent on or before the last Friday in January and finally 34 per cent on or before the last Friday in April. Postgraduate students who have a programme entry cohort at other times throughout the year, such as January starters, will be permitted to pay in the same way, following a similar spacing pattern.
Please Note: If you are in receipt of a Postgraduate Loan from Student Finance England or regional equivalent, you are a self-payer and will be required to select one of the three payment options offered here. It is important that you make sufficient financial plans to ensure that you are able to make the payment of tuition fee as required by the university. You will not receive your postgraduate loan payment from your provider until you have made payment of at least 15 per cent of the applicable annual fee and completed Online Registration.
Payment by debit/credit card
You can use a credit/debit card to pay during online registration providing you are using a single card to make the payment and are paying at least 50% of the due fee. We do not accept Amex or Diners club.
If you select to pay by card you will be directed to a secure page provided by Barclaycard. This page is secure and university staff do not have access. At times the lines can be very busy and this may delay the payment process. If you are paying a large amount you may need to contact your bank in order to authorise the payment before making the payment online.
If you need to make more than one credit/debit card payment you can do so by via the student portal. You will need to make a payment of at least 50% of the due fee. As soon as the payment is authorised you should receive confirmation.
Important notes for paying by debit/credit card
Please note where a payment by card is not honoured on the first presentation or is subsequently reclaimed a £50 charge is payable as well as the outstanding fee payment. Students will also have a restriction placed on their account which will limit their access to certain university services and may be asked to make an appointment to see the Head of Student Finance. Further information on the sanctions that will be applied to your student account are detailed in the university's Policy and Procedures for Non-Payment of Tuition Fees.
Bank transfer (BACS)
This is a payment directly into the university's bank account.
This option is not available online. You can make a payment directly into the university bank account details as below:
|Bank name and address|
Barclays Bank, 7-8 Victory Parade, Plumstead Road, London, SE18 6FL
University of Greenwich Number One Account
If you have already made a payment before you go online to register and this has been receipted to your student finance account, the appropriate amount will be deducted from the amount due. If the payment has only just been made it will take a few days to show on your student finance account; you will need to wait until the payment shows before you can proceed with online registration. Make sure you keep this in mind if you are looking to qualify for discounts where payments must reach us by a set date.
Important notes for paying by bank transfer
- Please use your full name and student ID number as the transfer reference number as this is how we allocate the payment to your student account.
- Please ensure that you retain a copy of the transfer in case any difficulties are encountered during the bank to university transfer.
Personal cheques are discouraged as these will significantly delay your registration and subsequently the release of any student support you are expecting. We would recommend that you request a Bankers draft as this method is safer and quicked.
However, if this is the only method by which you can pay your tuition fees, please send your cheque (made payable to the University of Greenwich) to:
University of Greenwich
Student Finance and Finance Support,
Avery Hill Road,
Important notes for paying by cheque
- Please remember to include your name and student ID on the back of the cheque.
- Please note where a payment by cheque is not honoured on the first presentation or is subsequently reclaimed a £50 charge is payable as well as the outstanding fee payment. Students will also have a restriction placed on their account which will limit their access to certain university services and may be asked to make an appointment to see the Head of Student Finance. Further information on the sanctions that will be applied to your student account are detailed in the university's Policy and Procedures for Non-Payment of Tuition Fees
Sponsorship by employers
You cannot be admitted as a registered student of the university until acceptable arrangements for payment of fees are agreed. If an employer is sponsoring you, you should immediately send a letter of confirmation or fax a copy of the letter directly to the address at the end of this section. Alternately, you can bring this letter with you when you attend the university, although this could delay your registration process. However, please note that students are responsible for any fee payment not made by the sponsor. The sanctions that will be applied to your account can be found in the university's Policy and Procedures for Non-Payment of Tuition Fees. Letters of sponsorship from individuals (e.g. parents, relatives and friends) are not acceptable.
If your sponsor is only paying a proportion of your fees you will need to pay the remainder under the same arrangements as those outlined above. For example if your employer is sponsoring you for half your programme fee for the academic year, you will need to pay at least 50% of the balance to be able to register. Your sponsorship letter must:
- be on company/organisation headed paper
- include your full name and University of Greenwich student ID number
- include the programme you are being sponsored for
- include the amount of tuition fee sponsorship in pounds sterling.
- include a purchase order number if required by your company or organisation
- state clearly who the invoice is to be sent to and their postal address if this is different to the name and address on the letter of sponsorship.
Address for employer letters and cheque payments
University of Greenwich Student Finance,
Avery Hill Campus,
Avery Hill Road,
London SE9 2UG
Fax: +44 (0)20 8331 8345
Important notes for sending an employer letter or cheque payment
Please remember to put your name and student ID number on your letter or cheque.
Official financial sponsors for international students
You cannot be admitted as a registered student of the university until an acceptable arrangement for the payment of fees has been agreed. If you require a visa to study in the UK you are expected to be able to fund the whole of your programme of study yourself, unless you have an official financial sponsor. An official financial sponsor is: Her Majesty's Government, the student's home National government, the British Council, an international organisation*, an international company*, or university. You will be responsible for any fee payments not made by the sponsor. For Further information, please see the university's Policy and Procedures for Non-Payment of Tuition Fees.
* The university reserves the right to decide which international organisations or companies they will accept as financial sponsors.
NHS Trust students
Students who have their fees paid via funding provided by an NHS Trust will usually come under an NHS contract and be notified to us in advance. During online registration you should therefore pass through the finance sections without being asked for any confirmation or payment. If you are being asked to pay a fee it may mean that the contract is still being processed. To enable you to complete Online Registration, please use select the 'Enter a Query' option and enter query - 'my fees are being paid by my NHS trust'. We will look into this for you with your Faculty. Remember you will need to log back in regularly to see our response and complete the remaining stages of Online Registration or you will not have completed your registration and will not receive your access to systems and ID card. It may also delay an funding you are expecting to receive.
Checking your tuition fee account and making payments via the portal
Students can check their tuition fee accounts and make online payments via the portal.
How to make payments online
- Log in to the portal
- Navigate to the 'My Support' tab
- Click the link on the left 'pay fees online'
- Select the option: 'Check accounts, Make online payments'
Deposits paid to the university are usually non-refundable, except in the following circumstances:
- The student is subject to a refused UK student visa application (see below)
- The student does not meet the academic conditions of their offer
- The university is unable to issue a CAS to a student who requires a Tier 4 visa
Deposits are held for a maximum of 2 years, during which time the student is expected to register with the university or provide evidence that one of the circumstances listed above applies. In the event that a student defers their study to a later academic session, the deposit may be transferred to the new intake.
After 2 years, the deposit will be non-transferrable and non-refundable.
Deposits (and any tuition fees paid in excess of this) will be refunded in the event that an application for a UK student visa is refused and:
- student has not yet started their programme of study
- visa application was submitted after the deposit was paid and applies to the same academic year as the unconditional offer
- visa application was made using an offer letter or CAS issued by the University of Greenwich
- student provides the university with a full copy of the visa refusal letter
- reasonable steps have been taken, where applicable, to overturn the refusal decision
- refusal was not the result of a foreseeable error on behalf of the student or their agent
- the refusal did not result from fraudulent or misleading information submitted by the applicant or their agent
Students whose visas are refused after they have registered with the university and commenced their programme of study will be considered as withdrawn and subject to a refund in accordance with the Charging and Refund Policy. Where a refund is applicable due to a visa refusal, the university will normally charge an administration fee of £100 which will be deducted from the balance to be refunded.
Student debtors are subject to action or restrictions as laid out in the the university's Policy and Procedures for Non-Payment of Tuition Fees.
Please note: where a payment by cheque or card is not honoured on the first presentation or is subsequently reclaimed a £50 charge is payable as well as the outstanding fee payment. Students will also have a restriction placed on their account which will limit their access to certain university services and may be asked to make an appointment to see the Head of Student Finance.
Where a student needs to retake a course, a pro rata tuition charge will be payable, depending on the number of credits studied.
The university is only able to accept payments that are due to the university, for example tuition fees and university accommodation charges. Should payments be made to the university that are in excess of the payments due this will be returned by refund to the original payee account unless the overpayment relates to a prompt payment or other fee discount where the excess is less than £500.
A refund of tuition fees may be available if a student withdraws or interruptions and this conforms to the university's withdrawal and interruption process and applicable Charging and Refund Policy for the year of entry.
Full details are available here.
The university reserves the right to charge for any additional courses or credits and amend the fee due were necessary after you have completed online registration. This includes but is not limited to students who have transferred in to the university and those who are direct entry students who are unable to meet the end on regulations.
- Unless arrangements as set out above are agreed at registration, you will not be registered.
- Fees are subject to an annual fee setting exercise and will rise annually in line with the RPI-X (Retail Price Index excluding mortgage interest payments) subject to the maximum regulated fee rates set by the UK Government. The forecast used to increase fees in 2015-16 was 3.34%, but this will change annually. For example if a student was paying a fee of £5,000 in 2014-15 this would have risen by 3.34% to £5,167 in 2015-16.
- Any fee rate increase would be considered on whether this was needed to reflect the increased cost of delivering the course in subsequent years.
- Due to recent government changes students who are considered to be studying equivalent or lower level qualifications (ELQ's) may have to pay a higher rate of tuition fee depending on their programme of study and other factors.
- The university reserves the right to charge for any additional courses or credits and amend the fee due were necessary after you have completed online registration. This includes but is not limited to students who have transferred in to the university and those who are direct entry students who are unable to meet the End-on regulations.