The university accepts payment of fees for academic year in a number of forms via the online registration and payment system. Please note: cash will not be accepted.
Payment by Local Authority / Student Finance England (or regional equivalent) / Student Finance Services European
If you are an undergraduate home or EU student expecting Student Finance England/Regional equivalent or Student Finance Services European (SFEU) Team to pay your fees directly or via a tuition fee loan (TFL) you should select this option.
If you are still unsure of the student support that you may be entitled to, Student Finance England has lots of information and guides on what's available, eligibility criteria and how to apply for student finance. It is really important that you apply as soon as possible however, as there are deadlines by which you need to have made application for both full-time and part-time support and failure to do so may delay your student support or mean that you are ineligible for any help that academic year.
If we have already received information from your student support provider that they are paying your tuition fee in full, this information will automatically be loaded into online registration and you should pass straight through the finance part of registration onto the next stage.
Postgraduate students - such as those undertaking a PGCE or other programmes which qualifies for undergraduate level support from Student Finance England/Regional equivalent or Student Finance Services European (SFEU) Team - who have applied for a tuition fee loan (TFL) will need to select 'query fee' so that this option, where appropriate, can be activated on their account.
Please note: only students on very specific part-time postgraduate programmes are eligible to apply for TFLs. For further information please contact Student Finance.
Students studying an Equivalent or Lower Qualification (ELQ)
If you are a student who is looking to study an Equivalent or Lower Qualification (ELQ) to one you already hold, you will not be able to select the TFL option as we would expect you to not normally be eligible for student support. Further information on ELQ and what this means is available here.
If you are still awaiting confirmation of fees support
If you are a Home or EU student and neither you nor the university have received an assessment yet regarding your fee payment, you can still select this option and you will see the following important information:
"No 2015/16 Tuition fee data is being held by the university. "
This is important information for students who are waiting to hear from their student support provider.
We understand that students who are applying for help with their tuition fees from their student support provider may not have received confirmation of their eligibility by the time they need to register with the university. To allow students in this situation to complete online registration, where we have not received a decision from the relevant student support provider as to whether a student needs to pay their own fees or if their student support entitlement package will provide a fee provision for the academic year (or part thereof), students can select the following option in online registration:
" Student Finance England (SFE), Wales or NI, Student Awards Agency Scotland or Student Finance services European Team (EU Team) "
If you select this option and we hold no tuition fee data for you, by continuing online registration you are confirming that you understand that the university will give you six weeks from the date you started online registration for one of the following to happen:
- Your student support provider notifies the university that your fees are being paid through your student support entitlement package.
In this case, unless you are reassessed as needing to make a contribution to fees at a later date, you are unlikely* to need to take any further action with regard to your tuition fees for the academic year
* Please note:
- Students who add additional credits to their record above the standard that will be paid for by your student support provider, may have to pay an additional fee and should log into the student portal to make arrangements for payment.
- If you are a part-time student you will also need to make payment of any fee that is not covered by your student support provider and you should contact student finance immediately to make arrangements for payment.
- Your student support provider notifies the university that you are NOT ENTITLED to have your fees paid as part of your student support entitlement package.
In this case you need to log into the student portal to make arrangements for the payment of your tuition fees. Failure to do so will mean that you will become subject to the university’s Policy and Procedures for the Non-Payment of Tuition Fees. Help and support is also available from Student Finance at the university regarding your application for student support or if you have queries.
- It is nearly six weeks from the time you started online registration and a decision has not been made by your student support provider regarding your tuition fees:
In this case you will need to contact student finance at the university and provide satisfactory documentary evidence that you have applied for student support and provided any subsequent documentation that you have been asked for. Help and support is also available from Student Finance at the university regarding making your application for student support or if you have subsequent problems or queries.
What happens if my fees have not been paid and the six week period has expired?
Where students are not granted an extension or make payment of their fees and the six weeks expires, they will become subject to the university’s Policy and Procedures for Non-Payment of Tuition Fees. We will still consider extensions after the six week deadline on production of satisfactory documentation as above, but students are advised to contact us before this time to avoid unnecessary sanctions being applied to their accounts for failure to pay fees.
This option is for students who are paying their own fees. Approved methods of payment are listed below.
If you cannot pay the full amount of the tuition fee at registration*, the university will accept two instalments. The first is at the time of registration (which must be 50 per cent or more of the balance of the full year fee after any discounts, deposits and registration fees are applied). For September starters, the second payment for the balance will be due before the last Friday in January; January starters will be expected to make the second payment before the last Friday in May.
Second payments of tuition fees can be made directly via debit/credit card through the student portal.
* See also discount for full payment
Payment by debit/credit card
You can use a credit/debit card to pay during online registration providing you are using a single card to make the payment and are paying at least 50% of the due fee. We do not accept Amex or Diners club.
If you select to pay by card you will be directed to a secure page provided by Barclaycard. This page is secure and university staff do not have access. At times the lines can be very busy and this may delay the payment process. If you are paying a large amount you may need to contact your bank in order to authorise the payment before making the payment online.
If you need to make more than one credit/debit card payment you can do so by via the student portal. You will need to make a payment of at least 50% of the due fee. As soon as the payment is authorised you should receive confirmation.
Important notes for paying by debit/credit card
Please note where a payment by card is not honoured on the first presentation or is subsequently reclaimed a £50 charge is payable as well as the outstanding fee payment. Students will also have a restriction placed on their account which will limit their access to certain university services and may be asked to make an appointment to see the Head of Student Finance. Further information on the sanctions that will be applied to your student account are detailed in the university’s Policy and Procedures for Non-Payment of Tuition Fees.
Bank transfer (BACS)
This is a payment directly into the university's bank account.
This option is not available online. You can make a payment directly into the university bank account details as below:
|Bank name and address||
Barclays Bank PLC 41 Woolwich New Road Woolwich, London SE18 6NU
University of Greenwich Number One Account
If you have already made a payment before you go online to register and this has been receipted to your student finance account, the appropriate amount will be deducted from the amount due. If the payment has only just been made it will take a few days to show on your student finance account; you will need to wait until the payment shows before you can proceed with online registration. Make sure you keep this in mind if you are looking to qualify for discounts where payments must reach us by a set date.
Important notes for paying by bank transfer
- Please use your full name and student ID number as the transfer reference number as this is how we allocate the payment to your student account.
- Please ensure that you retain a copy of the transfer in case any difficulties are encountered during the bank to university transfer.
Personal cheques are discouraged as these will significantly delay your registration and subsequently the release of any student loans. However, if this is the only method by which you can pay your tuition fees, please send your cheque (made payable to the University of Greenwich) to:
University of Greenwich
Student Finance and Finance Support,
Avery Hill Road,
Important notes for paying by cheque
- Please remember to include your name and student ID on the back of the cheque.
- Please note where a payment by cheque is not honoured on the first presentation or is subsequently reclaimed a £50 charge is payable as well as the outstanding fee payment. Students will also have a restriction placed on their account which will limit their access to certain university services and may be asked to make an appointment to see the Head of Student Finance.Further information on the sanctions that will be applied to your student account are detailed in the university’s Policy and Procedures for Non-Payment of Tuition Fees
Sponsorship by employers
You cannot be admitted as a registered student of the university until acceptable arrangements for payment of fees are agreed. If an employer is sponsoring you, you should immediately send a letter of confirmation or fax a copy of the letter directly to the address at the end of this section. Alternately, you can bring this letter with you when you attend the university, although this could delay your registration process. However, please note that students are responsible for any fee payment not made by the sponsor. The sanctions that will be applied to your account can be found in the university’s Policy and Procedures for Non-Payment of Tuition Fees. Letters of sponsorship from individuals (e.g. parents, relatives and friends) are not acceptable.
If your sponsor is only paying a proportion of your fees you will need to pay the remainder under the same arrangements as those outlined above. For example if your employer is sponsoring you for half your programme fee for the academic year, you will need to pay at least 50% of the balance to be able to register. Your sponsorship letter must:
- be on company/organisation headed paper
- include your full name and University of Greenwich student ID number
- include the programme you are being sponsored for
- include the amount of tuition fee sponsorship in pounds sterling.
- include a purchase order number if required by your company or organisation
- state clearly who the invoice is to be sent to and their postal address if this is different to the name and address on the letter of sponsorship.
Address for employer letters and cheque payments
University of Greenwich Student Finance,
Avery Hill Campus,
Avery Hill Road,
London SE9 2UG
Fax: +44 (0)20 8331 8345
Important notes for sending an employer letter or cheque payment
Please remember to put your name and student ID number on your letter or cheque.
Official financial sponsors for international students
You cannot be admitted as a registered student of the university until an acceptable arrangement for the payment of fees has been agreed. If you require a visa to study in the UK you are expected to be able to fund the whole of your programme of study yourself, unless you have an official financial sponsor. An official financial sponsor is: Her Majesty’s Government, the student’s home government, the British Council, an international organisation*, an international company*, or university. You will be responsible for any fee payments not made by the sponsor. For Further information, please see the university’s Policy and Procedures for Non-Payment of Tuition Fees.
* The university reserves the right to decide which international organisations or companies they will accept as financial sponsors.
NHS Trust students
Students who have their fees paid by an NHS Trust will come under an NHS contract. Your application for the programme you are studying will have been signed off by an official signatory confirming your fees will be paid by this method. If you are being asked to pay a fee it may mean that the contract is still being processed, please use Query Tracker to send us a message ‘my fees are being paid by my NHS trust’ and we will look into this for you. Remember you will need to log back in regularly to see our response or you will not have completed your registration.
Checking your tuition fee account and making payments via the portal
Students can check their tuition fee accounts and make online payments via the portal.
How to make payments online
- Log in to the portal
- Navigate to the 'My Support' tab
- Click the link on the left 'pay fees online'
- Select the option: 'Check accounts, Make online payments'
Are there any discounts available?
Students may receive a discount on tuition fees if they make full payment before set dates in the academic year dependant on their time of registration. This does not apply to payments made by tuition fee loans. The discount applies only to fees paid in full at the first opportunity of registration in September by the last day in September in that same academic year or January by the last day in January of that same academic year, unless there has been an administrative delay on the part of the university.
This discount is not applied to any other fees. Payment for full-time postgraduate one-year programmes starting in January will receive the 5 per cent discount only if the full annual fee for the programme is paid in full at the time of registration.
The charge for the whole year of study relates to the fee when registering at the start of the programme.
If a student's programme does not start on either of these main dates, the discount will apply only if paid, within four weeks of the start of the programme. The discount applies only to tuition fees and only after all other discounts have been deducted.
Alumni & First Class Honours postgraduate discounts
A discount of up to 20% on tuition fees is available for students who progress to certain taught non-government/research funded postgraduate programmes having completed, an undergraduate degree programme, certain short course programmes or an exchange programme, at one of the university's main campuses, Partner, Network or collaborative colleges. This discount excludes PGCE/CertEd and Diploma of Architecture programmes and programmes such as the MOst which attract undergraduate fees and is applicable to the fee due after any other allowances have been deducted. These schemes are not available to students in the Medway School of Pharmacy.
In addition to the Alumni discount, you may qualify for a First Class Honours Scholarship if the degree you were awarded at the university was awarded as a first.
Further details of both of these awards, as well as others that may be applicable to you are available here.
Any deposit paid will be deducted from your fees on registration. Further information on deposits is availablehere.
Failure to pay fees
Student debtors are subject to action or restrictions as laid out in the the university's Policy and Procedures for Non-Payment of Tuition Fees.
Please note: where a payment by cheque or card is not honoured on the first presentation or is subsequently reclaimed a £50 charge is payable as well as the outstanding fee payment. Students will also have a restriction placed on their account which will limit their access to certain university services and may be asked to make an appointment to see the Head of Student Finance.
Resitting and resubmission
Where a student needs to retake a course, a pro rata tuition charge will be payable, depending on the number of credits studied.
- A refund of tuition fees may be available if a student's withdrawal or interruption conforms to the university's withdrawal and interruption and applicable Charging and Refund Policy for the year of entry.
- The university is only able to accept payments that are due to the university, for example tuition fees and university accommodation charges. Should payments be made to the university that are in excess of the payments due this will be refunded.
All refunds will be returned to the payee c/o the home address on the university student records database and where payments have originated from outside of the UK monies will be returned to the overseas postal address or account from which it originated.
Additional courses or credits
The university reserves the right to charge for any additional courses or credits and amend the fee due were necessary after you have completed online registration. This includes but is not limited to students who have transferred in to the university and those who are direct entry students who are unable to meet the end on regulations.
- Unless arrangements as set out above are agreed at registration, you will not be registered.
- Fees are subject to an annual fee setting exercise and will rise annually in line with the RPI-X (Retail Price Index excluding mortgage interest payments) subject to the maximum regulated fee rates set by the UK Government. The forecast used to increase fees in 2015-16 was 3.34%, but this will change annually. For example if a student was paying a fee of £5,000 in 2014-15 this would have risen by 3.34% to £5,167 in 2015-16.
- Any fee rate increase would be considered on whether this was needed to reflect the increased cost of delivering the course in subsequent years.
- Due to recent government changes students who are considered to be studying equivalent or lower level qualifications (ELQ's) may have to pay a higher rate of tuition fee depending on their programme of study and other factors.
- The university reserves the right to charge for any additional courses or credits and amend the fee due were necessary after you have completed online registration. This includes but is not limited to students who have transferred in to the university and those who are direct entry students who are unable to meet the End-on regulations.