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If you have not received your documents University of Greenwich

Your original certificate and transcript are issued by the Conferments team. We aim to dispatch your documents 4 to 8 weeks following your official results being published, ie you receiving your results letter. Please bear in mind we do not use recorded delivery services, so your documents may take time to reach you.

It is your responisbility to keep your contact details up to date on the student record system. Please use Bannerweb or contact your Student Centre to ensure your addresses are up to date. To dispatch your documents, we will use your addresses in the following order: mailing, permanent and term time address.  Please note: if the non-arrival of your certificate is due to failure to supply the correct address BEFORE your award is considered, then the university reserves the right to charge a fee equivalent to that of producing a replacement certificate (£35).

Please contact us if you would like to collect your certificate and transcript from our office or if you would like someone else to collect them on your behalf, as we will need to agree a date and time for this to happen. If you are sending a representative to collect a certificate, please ensure they have a signed letter of authority with them as well as a form of identity (with picture).

Please contact us within 6 months of receiving your results letter if you do not receive your certificate and transcript. If you contact us beyond 6 months, we reserve the right to charge you for a replacement certificate and a replacement transcript.

For any further query, please do not hesitate to contact the team. Once you have e-mailed the team please DO NOT send a further e-mail as this may delay us further.

Contact details

University of Greenwich
Student Administration - Conferments
3rd Floor Fry Building
Avery Hill Road
London UK


Please note the office is open Monday to Friday 10am-12 noon and 2.30pm-4.30pm.