If you have not received your documents University of Greenwich

Your original certificate and transcript are issued by the Conferments Team. 

We aim to dispatch your documents 4 to 8 weeks following your official results being published, and you receiving your results letter. Please bear in mind we do not use recorded delivery services, so your documents may take time to reach you.

Please contact us within 6 months of receiving your results letter if you do not receive your certificate and transcript. If you contact us beyond 6 months, we reserve the right to charge you for a replacement certificate and a replacement transcript.

Where do we send your documents

To dispatch your documents, we will use the addresses held with the university, and will use them in the following order of preference (if active and present on your student record): 

  1. Mailing Address
  2. Permanent Address 

We will not use any active or past term time address that is on your record as you are no longer studying the programme we are awarding.  

It is your responsibility to keep your contact details up to date on the student record system. To see and amend the details held on the system please:

  • Go to the Student Portal
  • Click the "Student Records" link at the top of the page
  • Click "Personal Information"
  • Click "View / Update Address(es) and Telephone Number(s)"

If you have difficulty doing this then please contact your Student Centre to ensure your addresses are up to date. 

Please note: if the non-arrival of your certificate is due to failure to supply the correct address BEFORE your award is considered, then the university reserves the right to charge a fee equivalent to that of producing a replacement certificate.


Please contact us if you would like to collect your certificate and transcript from our office or if you would like someone else to collect them on your behalf, as we will need to agree a date and time for this to happen. If you are sending a representative to collect a certificate, please ensure they have a signed letter of authority with them as well as a form of identity (with picture).

Please note: the Conferments Team are unable to provide certificates or transcripts to students who have not officially completed their programme of study and who have not had their official results letter.  When you contact the team we will see if your certificate is available before arranging a time for you or your representative to come in to collect your document.  

Withholding a certificate or transcript

In accordance with our policies and regulations, the University of Greenwich has the right to withhold transcripts and certificates from students who owe tuition fees to the university.  

If you believe you have not received your certificate and transcript because of a tuition fee debt to the univeristy then please contact the Student Finance office by emailing StudentFinance@gre.ac.uk

Contact details

For any further query, please do not hesitate to contact the team. Once you have e-mailed the team please DO NOT send a further e-mail until our expected response time has passed, as this may delay us further.

University of Greenwich
Student Administration - Conferments
3rd Floor Fry Building
Avery Hill Road
London UK

E-mail: conferments@gre.ac.uk

Please note the office is open Monday to Friday 10am-12 noon and 2.30pm-4.00pm.