If your documents are not correct University of Greenwich

What to do if your documents are incorrect

If, on receipt of your certificate and transcript, you note any errors on your certificate or transcript, please contact our Conferments Team by emailing Conferments@gre.ac.uk as soon as possible.  

Errors that have not been identified within 6 months of us issuing your documents may lead to you being charged for the production of a new certificate or transcript.

On receiving the email the Conferments Team will investigate the error and will respond to you with the next steps.  If the error is deemed to be the responsibility of the University of Greenwich and the document(s) need to be reissued we will look to do this as soon as possible.  This will often require you to return the incorrect document back to the university prior to reissuing.

The wrong name

If the name presented on your certificate or transcript is wrong, due to a name change (including the use of or lack of a middle name) that you did not notify the university about prior to being awarded your qualification, credit or other academic achievement at the Progression and Award Board (PAB), then we will be unable to change the name on your record.

It is the responsibility of every student to notify the university of any changes to their name and be responsible for the consequences associated with not doing so.  This information is covered in our regulations and guidance documents, including in the Principal Conditions of Registrations.  

However, if the name presented on your certificate is wrong, but deemed to be the responsibility of the University of Greenwich, then we will make the appropriate amendments.  If the error is deemed to be the responsibility of the University of Greenwich and the document(s) need to be reissued we will look to do this as soon as possible.  This will often require you to return the incorrect document back to the university prior to reissuing.