Certificates and transcripts University of Greenwich

Your original certificate and transcript are important legal documents issued by the Conferments Team in Student & Academic Services once your Faculty/Department/College has signed off your results and confirmed your award.

Your certificate and transcript are sent to your address (this will be your designated mailing address if specified on your record or your permanent address if not) within 4 to 8 weeks of your results being made official (i.e. you receiving your results letter) and will not be issued to you at the graduation ceremonies. 

To ensure your address details are correct on our records before you complete your studies, check them via the portal, or by contacting your Student Centre if your portal credentials have been disabled.  Your documents are sent in the normal post, not recorded or tracked.

Please note: if the non-arrival of your certificate is due to failure to supply the correct address BEFORE your award is considered, then the university reserves the right to charge a fee.  Also if you do not keep your address information up to date and accurate, you will also experience delays in getting your degree certificate and transcript.  

Sending your certificate and transcript

Living inside of the UK?

If we hold a UK address on record for you will will use this address to send you your certificate and transcript.  If you have multiple addresses on our student record system then we will use the addresses held in the following order of preference: 

  1. Mailing Address
  2. Permanent Address 

Any term time address you had on file will not be used as you are no longer studying on the programme of study we are providing you an award for.  

It is your responsibility to keep your contact details up to date on the student record system. To see and amend the details held on the system please:

  • Go to the Student Portal
  • Click the "Student Records" link at the top of the page
  • Click "Personal Information"
  • Click "View / Update Address(es) and Telephone Number(s)"

Living outside of the UK?

If we do not hold an active mainland UK address for you on our student record system, we will attempt to contact you before sending your documents and will ask if you would like to take up the optional service of track DHL mail.  

This is also an opportunity for you to tell us that you are still in the UK and provide the relevant address information through the methods described above.  If you would like your documents posted to you using DHL Tracked Post please complete, download and submit the DHL Request Form, with the appropriate fee to the Conferments Team.

The current fee for this additional service is £28 (based on one set of documents being sent to one address).  

DHL Request Form

Collecting your certificate

Should you wish to collect your certificate and transcript, please contact the Conferment Team once you have received your results letter, and we will look to agree a date and time for you to visit our office on the Avery Hill campus. If we are able to arrange a time for you to come to our offices you will need to bring your student ID card with you or, if not available, a legal form of photo identification.

If you would like to send a representative to collect your certificate and this is approved, please ensure they have a signed letter of authority from you and a legal form of identity (with picture) with them.

Circumstances in which we keep your documents

Should you owe tuition fees money to the university at the time we are due to dispatch your certificate and transcript, we will keep your documents. You will need to contact us once you have cleared the money owed.

We would recommend visit one of the Student Finance offices within the Student Centres or email StudentFinance@gre.ac.uk

Contacting the university after you have graduated

Once you have graduated, you may need to contact us:

The Conferments team wishes you the very best with your future.

The university is now using new stationery for its transcripts and certificates. Any award dated from 1st January 2017 and any replacement of certificates and transcripts will now be printed on the new paper.

What to do if your documents are incorrect

If, on receipt of your certificate and transcript, you note any errors on your certificate or transcript, please contact our Conferments Team by emailing Conferments@gre.ac.uk as soon as possible.  

Errors that have not been identified within 6 months of us issuing your documents may lead to you being charged for the production of a new certificate or transcript.

On receiving the email the Conferments Team will investigate the error and will respond to you with the next steps.  If the error is deemed to be the responsibility of the University of Greenwich and the document(s) need to be reissued we will look to do this as soon as possible.  This will often require you to return the incorrect document back to the university prior to reissuing.

The wrong name

If the name presented on your certificate or transcript is wrong, due to a name change (including the use of or lack of a middle name) that you did not notify the university about prior to being awarded your qualification, credit or other academic achievement at the Progression and Award Board (PAB), then we will be unable to change the name on your record.

It is the responsibility of every student to notify the university of any changes to their name and be responsible for the consequences associated with not doing so.  This information is covered in our regulations and guidance documents, including in the Principal Conditions of Registrations.  

However, if the name presented on your certificate is wrong, but deemed to be the responsibility of the University of Greenwich, then we will make the appropriate amendments.  If the error is deemed to be the responsibility of the University of Greenwich and the document(s) need to be reissued we will look to do this as soon as possible.  This will often require you to return the incorrect document back to the university prior to reissuing.

Your original certificate and transcript are issued by the Conferments Team. 

We aim to dispatch your documents 4 to 8 weeks following your official results being published, and you receiving your results letter. Please bear in mind we do not use recorded delivery services, so your documents may take time to reach you.

Please contact us within 6 months of receiving your results letter if you do not receive your certificate and transcript. If you contact us beyond 6 months, we reserve the right to charge you for a replacement certificate and a replacement transcript.

Where do we send your documents

To dispatch your documents, we will use the addresses held with the university, and will use them in the following order of preference (if active and present on your student record): 

  1. Mailing Address
  2. Permanent Address 

We will not use any active or past term time address that is on your record as you are no longer studying the programme we are awarding.  

It is your responsibility to keep your contact details up to date on the student record system. To see and amend the details held on the system please:

  • Go to the Student Portal
  • Click the "Student Records" link at the top of the page
  • Click "Personal Information"
  • Click "View / Update Address(es) and Telephone Number(s)"

If you have difficulty doing this then please contact your Student Centre to ensure your addresses are up to date. 

Please note: if the non-arrival of your certificate is due to failure to supply the correct address BEFORE your award is considered, then the university reserves the right to charge a fee equivalent to that of producing a replacement certificate.

Collection

Please contact us if you would like to collect your certificate and transcript from our office or if you would like someone else to collect them on your behalf, as we will need to agree a date and time for this to happen. If you are sending a representative to collect a certificate, please ensure they have a signed letter of authority with them as well as a form of identity (with picture).

Please note: the Conferments Team are unable to provide certificates or transcripts to students who have not officially completed their programme of study and who have not had their official results letter.  When you contact the team we will see if your certificate is available before arranging a time for you or your representative to come in to collect your document.  

Withholding a certificate or transcript

In accordance with our policies and regulations, the University of Greenwich has the right to withhold transcripts and certificates from students who owe tuition fees to the university.  

If you believe you have not received your certificate and transcript because of a tuition fee debt to the univeristy then please contact the Student Finance office by emailing StudentFinance@gre.ac.uk

Contact details

For any further query, please do not hesitate to contact the team. Once you have e-mailed the team please DO NOT send a further e-mail until our expected response time has passed, as this may delay us further.

University of Greenwich
Student Administration - Conferments
3rd Floor Fry Building
Avery Hill Road
London UK
SE9 2UG

E-mail: conferments@gre.ac.uk

Please note the office is open Monday to Friday 10am-12 noon and 2.30pm-4.00pm.

The Conferments Team can help you obtain a replacement certificate if you have lost or damaged your original certificate.

The Conferments Team can help you obtain a replacement certificate if you have lost or damaged your original certificate if you graduated after 1992 (for pre-1992 graduates, see foot of page). You can use the form below to apply for a replacement certificate.

Your certificate is a legal document, therefore only one is allowed to be in circulation at any one time. Applicants must provide the university with either the damaged original certificate or a completed Declaration setting out fully the circumstances in which the certificate was lost or damaged and an undertaking that should a replacement be issued, it will be returned if the original is subsequently found.

The application form must provide all appropriate information or the request will not be processed. Once a replacement certificate request has been received, the process will generally take between 2 to 4 weeks, although it can take longer between June and November, as the majority of original certificates are produced in that period.

*Proof of identity in the form of a copy of photographic ID such as passport or driving licence must be provided when making the application.

Payments must be made in GBP/£ by credit/debit card (we do not accept American Express). 

Please note our fees have changed as of 01/02/2017.

Fees charged for certificates
Service Fee
Replacement certificate £40
3 certified copies of certificate £12
Tracked postage (DHL) £28

Application Form

Award Documentation Request Form

Conferments contact details

University of Greenwich
Student Administration – Conferments
3rd Floor Fry Building
Avery Hill Road
London
UK
SE9 2UG

E-mail: conferments@gre.ac.uk


Graduates of Thames Polytechnic and Woolwich Polytechnic (pre-1992)

Please note: graduates of Thames Polytechnic (post-1970) and Woolwich Polytechnic need to follow a different procedure for obtaining a replacement certificate.

Graduates of Thames Polytechnic
Graduates of Thames Polytechnic can request a replacement certificate via Open University Validation Services.

Graduates of Woolwich Polytechnic
Graduates of Woolwich Polytechnic can request a replacement certificate via the University of London.

You can request confirmation about your programme of study/award from the Conferments team by downloading, completing and sending us the form below. Any request received from a third party should be accompanied by your written consent.

The letter you will receive from Conferments will contain the following information:

  • your full name
  • date of birth
  • student ID number
  • degree title
  • start date of the study period and
    • the end date of the study period and study status if you have not completed your studies
      or
    • the degree classification and the date of the academic award if you did complete your award

*Proof of identity in the form of a copy of photographic ID such as passport or driving licence must be provided when making the application.

Please ensure you include payment in GBP/£ with your form and that the form is returned to the Conferments office using the details below.  

Your request will be processed as swiftly as possible, but at peak periods within the academic year (July to September), the processing time could take up to 3 weeks.

Finally, if you require a personal reference you should contact your School/Institute directly as Student and Academic Services will not provide personal references.

Request a confirmation of study/award letter

Award Documentation Request Form

Conferments Contact Details

University of Greenwich
Conferments
3rd Floor Fry Building
Avery Hill Road
London
UK
SE9 2UG

E-mail: conferments@gre.ac.uk

The Conferments team can provide you with duplicates of your transcript, but not certified copies. Formal details of the programme studied by an individual and the results achieved for each course are given in a transcript. Please fill in our form and read the information at the back of the form. It is particularly important you note the following.

For studies completed from September 1999 to present

All data is stored electronically, so a full academic transcript is available which includes course/module titles and all marks.

For studies completed before September 1999

When a transcript is not available, we may be able to issue you a confirmation of study/award letter instead.

*Proof of identity in the form of a copy of photographic ID such as passport or driving licence must be provided when making the application.

Please ensure you include payment in GBP/£ with your form and that the form is returned to the Conferments office using the details below.  

Your request will be processed as swiftly as possible, but at peak periods within the academic year (July to September), the processing time could take up to 3 weeks.

Request a duplicate academic transcript

Award Documentation Request Form

Conferments Contact Details

University of Greenwich
Conferments
3rd Floor Fry Building
Avery Hill Road
London
UK
SE9 2UG

E-mail: conferments@gre.ac.uk

After a student has been officially awarded a qualification, credit or other academic achievement from the University of Greenwich we are unable to make amendments to the name held on our Student Records System or make alterations to the name presented on the award documents*.  

This means that the name shown on the certificate will be the students' full name at the time the award is made at the Progression and Award Board (PAB).  A change of name after that date will not result in a change of name on the certificate, it will be for the student to keep evidence that he/she was previously known by the name on the certificate

This is in accordance to university regulations and guidance agreed to by a student of the university at the point of registration.  Most of this information can be found in the Principal Conditions of Registration

When a student registers with the university they are able to check the name(s) held on their student record and has the opportunity to raise a query with the relevant teams within the institution.  When a student initially registers with the University of Greenwich, a member of staff (or a representative at our partner, network or collaborative institution) will use identity documents (i.e. a passport) to confirm, and amend if necessary, the details held.  These details will be used in many areas of a student's university experience and will appear on the award certificates.

If a student undergoes a change of name during their studies they must inform the relevant Student Centre, who will look to process the change of the record, but it must be supported by documentary evidence (e.g. marriage certificate, deed poll) and the student will be made aware that this evidence will be scanned and stored against their student record.  

Students are informed in these regulations and guidance documents that they are responsible to notifying the university of any changes to their name and that the university will not be liable for any out of date information or incorrect information that they have provided.  Students are also informed that they will be responsible for any consequences (such as the cost of re-issuing documents or certificates, if the university is able to do so) of not keeping my information correct and up to date.

*Exception

The University of Greenwich will look at requests for a change of name on award documentation if the former student has changed their name due to identifying as transgender or has undergone gender reassignment.  To process these request, please contact the Conferments Team directly by email (conferments@gre.ac.uk) for advice.  However evidence of the legal name change would still be required (i.e. deed poll).

If a name change is then processed, the original certificate must be returned before a replacement is issued.  However the Conferments Team will be able to provide guidance on how to do this when contacted.

Conferments contact details

University of Greenwich
Student Administration – Conferments
3rd Floor Fry Building
Avery Hill Road
London
UK
SE9 2UG

E-mail: conferments@gre.ac.uk

Telephone: +44 (0) 20 8331 9789

The Conferments team can be contacted Monday to Friday 10am-12noon and 2.30pm-4.30pm