Congratulations on completing your studies!
Your original certificate and transcript are important legal documents issued by the Conferments team in Student & Academic Services once your Faculty/Department/College has signed off your results and confirmed your award.
The university is now using new stationary for its transcripts and certificates. Any award dated from 1st January 2017 and any replacement of certificates and transcripts will now be printed on the new paper.
Your certificate and transcript are sent to your address (this will be your designated mailing address if specified on your record or your permanent address if not) within 4 to 8 weeks of your results being made official (i.e. you receiving your results letter). To ensure your address details are correct on our records before you complete your studies, check them on BannerWeb via the portal, or by contacting your Student Centre if your portal credentials have been disabled.Your documents are sent in the normal post, not recorded or tracked.
Please note: if the non-arrival of your certificate is due to failure to supply the correct address BEFORE your award is considered, then the university reserves the right to charge a fee.
Living outside of the UK?
If you would like your documents posted to you using DHL Tracked Post please download and fill in this form and submit with the appropriate fee.
Circumstances in which we keep your documents
Should you owe tuition fees money to the university at the time we are due to dispatch your certificate and transcript, we will keep your documents. You will need to contact us once you have cleared the money owed.
If you came to study on a tier 4 visa and our International Student Compliance and Advice team believes you have not met all the requirements of your stay in the UK, we will also keep your documents until they inform us we can dispatch them.
Collecting your certificate
Should you wish to collect your certificate and transcript, please contact us once you have received your results letter, as we will have to agree a date and time for you to visit our office on the Avery Hill campus. You will need to bring your student ID card.
If you are sending a representative to collect your certificate, please ensure they have a signed letter of authority and some form of identity (with picture) with them.
Contacting the university after you have graduated
Once you have graduated, you may need to contact us:
- if your documents are not correct
- If you have not received your documents
- if you require a replacement or certified copy of your certificate
- if you/a third party require a letter confirming your award or your period of study
- if you require a duplicate transcript
- if you have changed your name and require a duplicate certificate
The Conferments team wishes you the very best with your future.
The Conferments team can be contacted Monday to Friday 10am-12noon and 2.30pm-4.30pm
Address: Fry Building - Third floor, Avery Hill Road, London, SE9 2UG.