Registration queries

If you have a query about Online Registration, please use your Query Tracker on Bannerweb to log it. We will come back to you within 1 to 3 days (unless your query necessitates us liaising with another team, in which case it may take longer to reply) on the Query Tracker.

If you have received your invitation to register but cannot log onto the portal or have logged in but cannot reach Online Registration in Bannerweb nor the Query Tracker, then please contact the Information and Library Services helpdesk by filling in a portal support request form (which you can also find by clicking Need Help? on the portal login page) or visit the Helpdesk contact pages.

You can also:

Call us on 020 8331 8272. This service will prompt you to choose some options, so we can direct you to the appropriate team.

E-mail us your registration query here.

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You may be able to find the information you are looking for from the following areas of the website.

Registration

Information on registering with the university.

Student Centres

Your campus Student Centre is your access point for a wide range of student support services.

Student finance

Advice and rates for tuition fees, bursaries and scholarships and other financial support available to current students.

University bus service

Details of our inter-campus bus services.

A - Z of student services

Our listing of student services.